Your hire desk can't be available 24 hours a day. Your AI Agent can.
Trained on your rental business. Answers questions, qualifies visitors, captures enquiries — and sends them straight into your pipeline, ready for your team to pick up.
Your website is open at midnight. There's nobody there to answer.
Most rental businesses get web visitors outside business hours — evenings, weekends, early mornings. Potential customers checking rates, comparing vans, wondering how to get started. Without anything to respond to them, most of them move on. Not because your price was wrong. Just because nobody was there.
- ✕A static page with no way to ask questions
- ✕A contact form — submit and wait until Monday
- ✕A phone number that rings out
- ✕No answer to "do you have a Luton available?"
- ✕No certainty — so they check the next result
- ~Form submitted Sunday evening — checked Monday morning
- ~By then, the visitor has already called around
- ~They may have already booked with someone else
- ~You have no idea they were on your site
- ~A contact form captures data — it doesn't have a conversation
- Visitor gets an instant response — any time, any day
- Questions answered from your knowledge base
- Enquiry details captured before they leave
- Lead arrives at your desk qualified and ready
- Your hire desk picks it up with full context
Three things. Done automatically.
Trained on your business. Running in the background. Handling the gap between a website visit and a hire desk conversation.
Answers the questions your hire desk answers every day
Rates, vehicle types, hire terms, minimum age, what documents are needed — the AI Agent handles the common questions from your own knowledge base. Consistent. Accurate. Every time.
Qualifies the lead before it reaches your desk
Vehicle type, hire dates, purpose, licence age — the agent asks the right questions so your hire desk picks up a warm, qualified enquiry. Not just a name and an email address.
Captures the enquiry and sends it to your pipeline
Name, business, contact details — collected before the visitor leaves and pushed straight into your RouleurCo hire enquiry pipeline. Contact record created. Team notified. Follow-up automation triggered.
Trained on your rental business — not a script.
The AI Agent is built around your specific operation. Your vehicles, your rates, your hire terms, your eligibility rules. It knows what to answer and when to pass to your team.
It won't make up information it hasn't been trained on. If a question falls outside its knowledge base, it captures the visitor's details and lets them know someone from your team will follow up directly.
- Trained on your FAQs and business knowledge base
- Knows your vehicle types, availability windows, and hire terms
- Applies your eligibility rules — age, licence type, insurance requirements
- Matches the tone and language of your hire desk
- Knows what it can't answer — and hands off cleanly when needed
- Knowledge base updated as your business changes
Your rules. Applied before the lead reaches your desk.
Every rental business has eligibility criteria. The AI Agent applies yours — so your team only picks up enquiries that can actually hire from you.
Age requirements
Set a minimum driver age — say, 25 for certain vehicles. The agent asks upfront and politely declines enquiries that fall outside your eligibility criteria, with a clear explanation.
Licence type and duration
Check whether the enquirer holds the correct licence class for the vehicle requested. New drivers, provisional licences, or recent bans can be filtered before the conversation progresses.
Insurance eligibility
Occupation, intended use, business or personal hire — the agent asks the questions your team would ask before quoting. Enquiries that don't meet your underwriting requirements are handled correctly.
Deploy across the channels your customers already use.
The same trained agent runs across your website, Facebook Messenger, WhatsApp, and inbound SMS — handling enquiries wherever they arrive.
Website
A chat widget on your site, available 24/7 to every visitor.
Facebook Messenger
Customers messaging your Facebook Page get the same instant qualified response.
Conversational enquiries through WhatsApp, with full pipeline integration.
SMS
Inbound SMS handled by the same agent — same knowledge base, same qualification rules.
Direct bookings go to your booking widget. Everything else goes to your hire desk.
If you run a booking widget for short, transactional daily hires, the AI Agent can route ready-to-book enquiries straight to it — closing the loop without your team needing to touch the deal.
For larger, longer-term or commercial enquiries that need human judgement, the agent qualifies the lead and hands it to your hire desk with full context.
Routed to your booking widget
Daily, short-term hires where price is published and availability is bookable. No hire desk friction.
Routed to your pipeline
Long-term, commercial, fleet accounts, anything bespoke — your team handles with full conversation context.
One system. No separate tool to manage.
The AI Agent is configured during your RouleurCo onboarding. We work with you to build the knowledge base, apply your eligibility rules, and deploy the agent across the channels that matter to your business.
- Initial knowledge base configuration and agent training
- Eligibility rules applied to your specific hire criteria
- Multi-channel deployment — website, Facebook, WhatsApp, SMS
- Pipeline integration — leads flow into your existing workflow
- Daily hire routing to your booking widget (if applicable)
- Out-of-hours automated responses on all channels
- Full conversation transcript stored in CRM record
- Ongoing knowledge base updates as your business changes
Available on enquiry — based on volume and channels required.
What operators ask before adding the AI Agent.
- No. It fills the gap between a website visit and a conversation with your team. When a visitor is ready to enquire, the agent captures their details and hands off to your hire desk. Your team stays in control of the hire — the agent just makes sure the lead arrives qualified and ready, rather than disappearing.
Your website should be capturing enquiries at midnight, not just at 9am.
The AI Agent is an add-on to any RouleurCo plan. Includes knowledge base setup, eligibility configuration, and multi-channel deployment.