From enquiry to confirmed hire. Without the gaps.
Here's exactly how RouleurCo structures the rental sales process — and where it fixes the gaps that cost most operators hires every week.
How most hire desks handle enquiries today.
Before RouleurCo, this is what enquiry management looks like for most independent rental operators.
Notes on notepads
Enquiry details written on paper. Passed between staff verbally. Lost between shifts. No visibility for anyone else on the team.
Messages missed for hours
Facebook messages. Web chat. Email to a shared inbox. No single place to check — things sit unread while the hire desk is on the phone.
Follow-up never happens
Quote sent. Customer doesn't reply immediately. The hire desk gets busy. The enquiry sits there. The customer books with someone who followed up.
This isn't a people problem. It's a process problem.
RouleurCo fixes the process.
The rental sales process. Structured and automated.
Here's how RouleurCo takes an enquiry from any channel and turns it into a confirmed hire — without relying on your team to remember to follow up.
Enquiry arrives — from any channel
A customer enquires about a van hire. It doesn't matter whether they came through your website, sent an email, messaged on Facebook, or called the office.
- Website forms flow directly into the pipeline
- Emails automatically become enquiry records
- Social messages land in the unified inbox
- Phone calls can be logged manually in seconds
Before RouleurCo: You check three different inboxes, a notepad on the desk, and your personal email. Maybe. If you remember.
Enquiry is structured as an opportunity
Every enquiry becomes a structured opportunity in the pipeline. The customer details, vehicle requirements, dates and source are all captured and visible to the whole team.
- Customer record created automatically
- Vehicle type, dates and hire duration recorded
- Opportunity assigned to a team member
- Acknowledgement message sent to customer automatically
Before RouleurCo: The person who took the call has the info. No-one else knows about it. If they're off sick, the customer hears nothing.
Quote sent. Follow-up sequence starts automatically.
Your team sends the quote. At that moment, RouleurCo starts the follow-up sequence automatically. No one needs to remember to follow up — it just happens.
- Quote sent directly from within the platform
- Automated SMS follow-up after 24 hours if no reply
- Automated email follow-up after 48 hours
- Sequence stops the moment the customer responds
Before RouleurCo: Quote sent. Hire desk gets busy. Customer never hears back. They've already booked with someone else by the time you remember.
Customer confirms. Documents collected. Payment taken.
Customer says yes. RouleurCo sends the hire agreement for e-signature and the deposit request automatically. No chasing. No paperwork delays.
- Hire agreement sent with one click
- Customer signs on any device — no printing required
- Payment link sent automatically on confirmation
- Document reminders if not completed within set time
Up and running in days.
RouleurCo comes pre-configured with rental workflows. We handle the setup — you don't need a technical team or weeks of configuration.
Register Interest
Register as a founding operator. We'll be in touch within 24 hours.
Onboarding Call
A personal setup call to configure your pipeline, inbox and automations.
Import Contacts
Bring your existing customer list in. Or start fresh with new enquiries.
Start Converting
Enquiries flowing in. Follow-ups running automatically. Hires confirmed.
Ready to see it in action?
Register as a founding operator and get the full setup — configured for your rental business.