Every message. Every channel. One inbox — and your team talking inside it too.
SMS, email, Facebook Messenger, Instagram DMs, web chat — and internal team notes — all in one place. No more missed messages because someone forgot to check a platform.
Your enquiries are scattered across five different places. Nobody's checking all of them.
A customer messages on Facebook. Another emails the shared inbox. Someone sends a web chat. A fourth texts your business number. Your hire desk is on the phone. By the time anyone checks everything, one of them has already booked elsewhere.
- ✕Facebook messages sitting unread for 4 hours
- ✕Email enquiry buried under 40 other emails
- ✕Instagram DM nobody thought to check
- ✕SMS replied to from a personal phone — no record
- ✕Web chat message missed entirely
- ✕No history when a different team member picks it up
- ~Check Facebook every couple of hours — if they remember
- ~Share email login with multiple staff — replies go missing
- ~Use personal phones for SMS — data goes nowhere
- ~Ask customers to call instead — they don't, they go elsewhere
- ~Write messages down to pass on — details get lost
- ✓Every channel in one inbox — one place to check
- ✓Every message linked to the customer's CRM record
- ✓Team members can see and pick up any conversation
- ✓Internal notes visible only to your team, not the customer
- ✓Full conversation history regardless of who replied
All your message sources. One place.
Every platform your customers use to reach you — unified into a single inbox your whole team works from.
Two-Way SMS
Send and receive SMS messages from a dedicated business number. Every conversation stored, searchable, and linked to the customer record. No more staff using personal phones.
Connect your business email. Incoming enquiries become conversations in the inbox, linked to CRM records automatically. Reply from within the platform — no switching tabs.
Facebook Messenger
Facebook messages from your business page land directly in the inbox alongside everything else. Reply instantly without logging into Facebook. Never miss a Messenger enquiry again.
Instagram DMs
Instagram direct messages connected to the same inbox. Customers who find you on Instagram can message directly — you respond from one place, without switching platforms.
Web Chat Widget
A chat widget for your website. Visitors start a conversation that lands in the inbox instantly. Can run automated responses out of hours so enquiries aren't lost while the desk is closed.
Internal Team Chat
Your team communicates inside the same inbox. Leave internal notes on a customer conversation — visible only to staff, not the customer. No more WhatsApp groups or verbal handovers.
Your team talks inside the deal — not on WhatsApp.
When a customer conversation is in the inbox, your team can leave internal notes directly on that conversation. Visible only to staff. Linked to the booking. In context.
No more “I told Sarah about this one” — or the customer getting a call from someone who has no idea what's been discussed. Every team member picks up any conversation with the full picture already in front of them.
- Internal notes pinned to any customer conversation
- Notes visible to all team members, hidden from customer
- Tag a colleague to alert them to a specific conversation
- Full conversation history regardless of who responded last
- No separate messaging app — your whole team works from one place
What your hire desk actually sees.
One view. All active conversations. Every channel. Sorted by unread and urgency.
- HSHartley Building Services2 min agoIs the Transit still available from Monday?SMS🔴 HOT
- PLPinnacle Logistics18 min agoCould you send over weekly rates for a Sprinter?Email🟡 WARM
- CBCityBuild Ltd1 hr agoSaw your post — do you do long-term hire?FB🟡 WARM
- NENexus Engineering2 hrs agoNeed 2 vans for a job next weekIG🔴 HOT
- APApex Site Services3 hrs agoHi, what vehicles do you have available?Chat⚪ NEW
The full unified inbox feature set.
All channels, one view
SMS, email, Facebook, Instagram, web chat — every incoming message in one inbox. No platform switching required.
Internal team notes
Leave context for colleagues directly on a customer conversation. Visible only to staff — never to the customer.
Conversation assignment
Assign any conversation to a specific team member. They're notified. Accountability is clear. Nothing falls between the cracks.
CRM-linked history
Every message from every channel linked to the customer's CRM record. Full context available the moment a conversation is opened.
Automated out-of-hours replies
Web chat and SMS enquiries received outside business hours get an automatic acknowledgement. Customers know they've been received — and they don't go elsewhere.
Mobile accessible
The full inbox available on your phone. Reply to any message, on any channel, from anywhere — without being tied to the desk.
Never miss another message.
Every channel your customers use to reach you — SMS, email, Facebook, Instagram, web chat — in one inbox your whole team works from.