Collect payments. Chase failures automatically. Remove payment admin entirely.
Most hire desks spend hours every week chasing deposits, following up bounced payments, and manually confirming receipts. RouleurCo removes all of it.
Payment admin is eating your hire desk's time.
Every payment that doesn't go through cleanly creates a chain of manual tasks. Chasing. Reminding. Re-sending links. Checking bank statements. Logging confirmations. It adds up fast.
- ✕Customer confirms the hire verbally or by SMS
- ✕Someone manually sends a payment link or bank details
- ✕Payment fails — nobody knows until they check
- ✕Staff member calls or texts the customer to retry
- ✕Customer says they'll do it later. Staff member has to remember to chase again.
- ✕Hire can't start until payment clears — delays and awkward conversations
- ✕No automatic receipt. Staff manually confirms. Customer asks if it went through.
- Hire confirmed → payment link sent automatically
- Customer pays online — no bank details, no manual process
- Payment failure detected immediately and automatically
- Retry sequence starts without any staff involvement
- SMS and email reminders sent at timed intervals automatically
- Payment confirmed → receipt sent, hire desk notified, record updated
- Zero manual chasing. Zero awkward calls. Everything tracked.
needed to chase a failed payment. RouleurCo handles it automatically.
Payment collection runs even when the hire desk is closed.
Receipts, reminders, retries — all sent without touching them.
The full payment lifecycle. Automated.
From the moment a hire is confirmed to the moment payment clears — every step is handled by RouleurCo. Here's exactly what happens.
- 1
Hire confirmed — payment link sent immediately
The moment a hire is marked as confirmed in the pipeline, RouleurCo sends the customer a secure payment link via SMS and email. No staff involvement required.
Trigger: Hire confirmed - 2
Payment not completed within 2 hours — reminder sent
If the customer hasn't clicked the payment link within a set window, an automated reminder SMS is sent. Friendly. Personalised. Automatic.
Trigger: Link unopened after 2 hours - 3a
Payment successful — receipt sent, record updated
Customer pays. Receipt sent instantly. The pipeline updates automatically. The hire desk gets a notification. No manual confirmation needed.
Outcome: Cleared ✓ - 3b
Payment fails — automated retry sequence begins
Card declined, insufficient funds, or expired card — RouleurCo detects the failure immediately and starts a structured recovery sequence without anyone on your team needing to know.
Trigger: Payment declined - 4
Retry sequence: SMS + email at timed intervals
Retry 1 at 30 minutes. Retry 2 at 4 hours. Final notice at 24 hours — all personalised, all automated, all stopping the moment payment clears. Your hire desk never has to make an awkward call.
Automated: 3-touch recovery sequence - 5
Unresolved after 48 hours — hire desk notified to intervene
If the automated sequence doesn't resolve it, your team gets a clear notification with full context so they can step in with all the information they need.
Alert: Manual follow-up required
The full payments feature set.
Secure payment links
Customers pay via a branded, secure payment page. No bank details shared over email or SMS. Stripe-powered for card payments, with GoCardless available for Direct Debit collection.
Automated payment sequences
Link sent on confirmation. Reminder if not paid. Retry notifications if failed. Final notice if unresolved. All automatic, all timed.
Instant receipts
Payment confirmed — receipt sent to the customer automatically. No staff involvement. Branded with your business details.
Failed payment detection
Card declines are detected instantly. The recovery sequence starts automatically within minutes — no manual checking required.
SMS + email recovery
Recovery messages sent via both SMS and email. Short, professional, personalised. Customers can retry payment directly from the message.
Payment reporting
See collected, pending and failed payments at a glance. Month-by-month revenue. Recovery rate tracking. Everything in one dashboard.
Partial and split payments
Collect a deposit now, balance later. Configure split payment schedules that trigger automatically on the right date.
Mobile-accessible
Customers receive payment links on mobile and pay in seconds. No login, no app download, no friction.
Stripe & GoCardless
Card payments via Stripe — PCI-compliant, no card data stored on your systems. Direct Debit collection via GoCardless — ideal for recurring hires, contract accounts, and longer-term arrangements.
GoCardless integration for recurring and contract hires.
Stripe is the right tool for one-off deposits and immediate card payments. But for rental businesses running contract accounts, recurring monthly hires, or longer-term fleet arrangements — GoCardless Direct Debit is a better fit.
RouleurCo integrates with GoCardless to give you both options in one system. Set up a Direct Debit mandate for a contract customer and their payments collect automatically on the schedule you define — no manual invoicing, no chasing.
- Direct Debit mandates set up and managed inside RouleurCo
- Automatic collection on defined payment dates
- Ideal for contract hire, fleet accounts and recurring arrangements
- Failed collections trigger the same automated recovery sequence as card payments
- Customer notified automatically before each collection
- StripeOne-off hire / depositDaily, weekly or short-term
- GoCardlessContract / fleet accountMonthly recurring collection
- GoCardlessLonger-term hire arrangement6–12 week hire, staged payments
- StripeImmediate deposit collectionHire confirmed — pay now
Stop chasing payments manually.
Every deposit, retry, receipt and recovery sequence runs automatically. Your hire desk focuses on bookings — not bank transfers.